Terms & Conditions w138 – Official Platform Usage Guidelines

By registering for, accessing, or using any part of the platform w138 (including the w138.wine website, mobile app, or any associated digital interface), you hereby acknowledge that you have read, understood, and agree to be fully bound by these Terms & Conditions.

If you do not agree with any part of these terms, you are advised not to use the platform w138. Continued use of the platform following any amendments to these terms will be deemed as acceptance of those changes.

These terms should be read together with the Privacy Policy and Responsible Gaming Policy w138, all of which together form the complete agreement between you and our platform.

To register and use the w138, you must meet all of the following eligibility criteria at all times:

• Aged 18 years of age and above at the time of registration — this is the absolute minimum age requirement with no exceptions
• Registering as a private individual — not on behalf of a company, organisation, or third party
• Not currently on any voluntary or compulsory self-exclusion list under any responsible gaming programme
• Provide accurate, truthful, and up-to-date personal information during registration
• Account has never been closed or suspended w138 previously for reasons of fraud or breach of terms

w138 reserves the right to request identity verification documents (such as a national ID, passport, or bank statement) at any time for age and identity verification purposes. Failure to provide the requested documents within the stipulated timeframe may result in a temporary account suspension.

You are solely responsible for maintaining the confidentiality of your account login credentials w138 you, including your username and password. w138 will not be held liable for any losses arising from unauthorised access to your account due to negligence in safeguarding your login credentials.

• Do not share your account password with anyone, including family members
• Use a strong password combining uppercase letters, lowercase letters, numbers, and symbols
• Enable two-factor authentication (2FA) via your account settings for added security
• Log out of your account after each session, especially when using a shared device
• Contact customer support w138 immediately if you suspect unauthorised access to your account

The personal information you provide to w138 at the time of registration or at any point thereafter must be accurate and up to date. You are responsible for updating your information should any changes occur, particularly your email address and phone number used for verification.

All financial transactions on the platform w138 conducted in Malaysian Ringgit (MYR). Accepted deposit and withdrawal methods are limited to approved Malaysian payment channels only.

For withdrawals, w138 will process requests within 1–3 business days. Withdrawals via eWallet (TNG, GrabPay, Boost) are typically faster — within 1–3 hours on business days. Withdrawals via FPX or bank transfer may take 1–2 business days.

The bank account or eWallet used for withdrawals must be registered under the same name as the account holder w138. Withdrawals to third-party accounts are not permitted under any circumstances, in the interest of security and anti-money laundering (AML) compliance.

All bonuses and promotions offered by w138 — including welcome bonuses, deposit bonuses, weekly cashback, sports rebates, and special Malaysian festive promotions — are subject to the specific terms and conditions stated alongside each offer.

General terms applicable to all bonuses w138:

1. Each member is only eligible to claim each type of bonus once unless otherwise stated in the relevant bonus terms
2. The wagering requirement for each bonus will be explicitly stated in the offer's terms — typically between 5x and 30x the bonus amount depending on the game type
3. The welcome bonus cannot be claimed by members who already hold an account w138 previously even if that account has since been closed
4. Winnings from free spins obtained through bonuses may be subject to a maximum withdrawal limit as stated
5. Bonuses may not be transferred to another member or redeemed directly for cash without first fulfilling the specified wagering requirements

w138 reserves the right to void any bonus or winnings obtained if there is evidence of bonus abuse, low-risk betting strategies designed solely to satisfy wagering requirements, or any related form of fraud.

All bets placed on the platform w138 — whether for sports such as Malaysia Super League football, BWF badminton, or casino games such as roulette, poker, and slots — are subject to the respective game rules established by w138 and/or the relevant game provider.

• Confirmed bets cannot be cancelled except under specific permitted circumstances (e.g., a sporting event is cancelled before it begins)
• Should a technical error occur during a gaming session, w138 reserves the right to void the round or match in question and return the stake to the member's account
• Bets placed using an unstable internet connection or during a system disruption are not the responsibility of w138 if a bet is not recorded
• All Sports Betting outcomes are final, based on official results announced by the relevant governing body (e.g., BWF, Liga Super Malaysia, EPL)
• For casino betting, results generated by an audited RNG (Random Number Generator) are final and cannot be disputed

w138 is fully committed to the principles of responsible gaming. We believe that gambling should remain a form of entertainment only and should not cause financial stress or emotional harm to our members.

Responsible gaming tools available on the platform w138:

• Deposit Limit: Members may set daily, weekly, or monthly deposit limits via their account settings
• Betting Limits: Option to set a maximum amount that can be wagered within a specified period
• Self-Exclusion: Option to exclude yourself from the platform for 24 hours, 7 days, 30 days, 90 days, or permanently
• Session Time Reminder: Notifications reminding you how long you have been playing in a single session

If you or someone you know is showing signs of problem gambling, please contact the support team w138 or visit the Responsible Gaming us for more information and assistance.

To the extent permitted by applicable law, w138 is not liable for any indirect, incidental, consequential, or punitive losses arising from the use of this platform, including but not limited to:

• Financial losses resulting from unfavourable betting outcomes
• Service disruptions due to scheduled or unscheduled system maintenance
• Losses arising from equipment failure or the user's internet connection
• Any losses resulting from unauthorised access to your account caused by user negligence

Maximum liability limit w138 to any member under any circumstances is limited to the total amount deposited by that member within the 30 days preceding the claim.

w138 collects, stores, and processes members' personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). Data processing is carried out solely for the purposes of account management, payment processing, identity verification, and service improvement.

Your data will not be sold or transferred to third parties for marketing purposes without your explicit consent. For more information on how we handle your personal data, please refer to our Privacy Policy w138 which forms part of this agreement.

Members may close their account w138 their account at any time by contacting our customer support team. Prior to closure, members must ensure that any eligible balance has been withdrawn and processed.

w138 reserves the right to suspend, restrict, or close any member's account without prior notice under the following circumstances:

• Violation of any part of these Terms & Conditions
• Proven fraud or attempted fraud
• Registration of multiple accounts by a single individual
• Use of software or methods designed to exploit system vulnerabilities
• Failed identity verification or submission of falsified documents
• Legal action or directives from relevant authorities

If you have any complaints or disputes regarding the use of the w138, please follow the procedure below:

1. Contact the customer support team w138 via 24/7 live chat and describe your issue in detail
2. Our team will investigate complaints within 3 business days and provide an initial response
3. If you are not satisfied with the proposed resolution, you may request an escalation to management level within 7 days
4. A final resolution will be provided within 14 business days from the date the complaint is received

All complaints must be submitted within 30 days of the date of the disputed incident. Complaints submitted after this period may not be considered, except under extraordinary circumstances that can be substantiated.

These Terms & Conditions, and any disputes or claims arising out of or in connection with them, shall be interpreted and governed by the applicable laws. By using the platform w138, you agree that any legal dispute that cannot be resolved through the internal complaints process will be settled through binding arbitration.

These Terms & Conditions are a living document that will be updated from time to time. We encourage all members w138 to review this page periodically to ensure you are always up to date with the latest terms applicable to your use of our platform.