Your privacy is our priority. This document transparently explains how w138 collects, uses, stores, and protects your personal information in accordance with the Personal Data Protection Act 2010 (PDPA) Malaysia.
Six data protection principles we fully uphold to safeguard your trust and the security of your personal information.
All data processing practices at w138 fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA) — the primary legislation governing personal data protection in the country.
Every bit of data transmitted between your device and the server w138 protected with 256-bit SSL encryption — the same security standard used by Malaysia's leading banking institutions.
Member personal data w138 will not be sold, rented, or transferred to any third party for marketing or commercial purposes without your explicit consent.
You have the right to access, correct, delete, or object to the processing of your personal data at any time through your account settings w138 or by contacting our team.
Member personal data is stored on servers protected by layered access controls, 24-hour monitoring, and regular backups. Only authorised personnel are granted access to sensitive data.
In the event of any data security breach affecting your information, w138 committed to notifying you within 72 hours in accordance with Malaysia's PDPA guidelines.
Summary: w138 takes your privacy seriously. We only collect data that is necessary, use it solely for the stated purposes, and will never sell it to anyone. You always have the right to access, correct, or request deletion of your data. Contact us at privacy@w138.wine for any enquiries.
w138 collects various categories of personal information from members and platform visitors. This information is necessary to enable us to provide online betting services that are secure, fair, and compliant with Malaysian legal requirements.
| Data Category | Example Information | Purpose of Collection |
|---|---|---|
| Identity Data | Full name, date of birth, MyKad/passport number | Age VerificationKYC |
| Contact Information | Email address, phone number, mailing address | CommunicationOTP |
| Financial Data | EWallet information (TNG, GrabPay), FPX bank account details | DepositWithdrawal |
| Technical Data | IP address, device type, web browser, operating system | SecurityUpdates |
| Usage Data | Betting history, games played, session duration | Responsible GamingMarketing |
| Communication Data | Live chat records, emails, and submitted complaints | Customer SupportRecords |
All information you provide to w138 must be accurate and up to date. You are responsible for updating your information whenever changes occur, particularly your email address and phone number used for account verification and important notifications.
Note: w138 does not directly store credit or debit card numbers. All FPX and eWallet payments are processed through certified third-party payment gateways that comply with PCI-DSS standards.
w138 uses the personal information collected solely for legitimate and transparent purposes. We do not process your data for any purpose beyond those stated below without first obtaining your additional consent.
w138 upholds the principle that your personal data is never sold, rented, or shared for third-party marketing purposes. However, there are limited circumstances where data sharing is necessary and permitted:
w138 never sells members' personal data to advertisers, data brokers, or any other commercial party for financial gain. This is our absolute commitment to all Malaysian members.
w138 continuously invests in the latest cybersecurity infrastructure and practices to protect the personal data of all our members. The following are the key security layers we have implemented:
Although w138 takes all reasonable precautions, no online security system can guarantee 100% absolute protection. We encourage members to also take responsibility by using strong passwords, enabling 2FA, and never sharing their login credentials.
Platform w138 uses cookies and similar tracking technologies to enhance your experience, maintain login sessions, and understand how users interact with our website. The following are the types of cookies we use:
You can manage or disable cookies through your web browser settings at any time. Please note, however, that disabling essential cookies may affect platform functionality. w138 and your overall experience.
As a data subject under the Personal Data Protection Act 2010 (PDPA) Malaysia, you have the following rights regarding your personal data held by w138:
You have the right to obtain a copy of the personal data we hold about you. Data access requests can be submitted by email to privacy@w138.wine and will be processed within 21 calendar days.
You may request corrections to inaccurate or incomplete data at any time through your account settings w138 or by contacting our customer support directly.
You may request the deletion of your personal data when it is no longer required for the original purpose of collection, subject to applicable legal record-keeping obligations.
You have the right to object to the processing of your data for direct marketing purposes at any time. Simply click "unsubscribe" in any marketing email or contact us directly.
You may request a copy of your personal data in a machine-readable format (such as CSV or JSON) for the purpose of transferring it to another service provider.
How to Submit a Data Rights Request: Contact the Data Protection Officer (DPO) w138 via email at privacy@w138.wine. Please include your full name and account number w138, along with the right you wish to exercise. We will respond within 21 business days.
Platform w138 is a service intended exclusively for adults aged 18 and above. We strictly prohibit the use of our platform by anyone under the age of 18.
w138 does not knowingly collect any personal data from children under the age of 18. Should we become aware or confirm that we have collected personal data from someone below the stipulated age, we will immediately take the following steps:
If you believe that a minor has accessed the w138 platform, please contact us immediately at privacy@w138.wine. We take the protection of children seriously.
w138 retains your personal data for as long as your account remains active and for as long as necessary to fulfil the original purpose of collection, as well as to comply with applicable legal obligations in Malaysia.
w138 reserves the right to amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or improvements to our services. Any material amendments will be communicated to members via:
Continued use of the platform w138 after the notification of changes will be considered as your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way w138 handles your personal data, please contact our Data Protection Officer:
Last Updated: 1 January 2026. This Privacy Policy forms part of the overarching agreement between you and w138, together with Terms & Conditions and Responsible Gaming Policy.
We are fully committed to protecting your privacy. Register an account w138 free today and enjoy a safe, fair, and responsible betting experience made for Malaysians.